ROOTED IN RELATIONSHIPS: Why Retention Matters in Landscaping Services
ROOTED IN RELATIONSHIPS: Why Retention Matters in Landscaping Services
As Spring unfurls across the Western Cape, gardens awaken and so does the landscaper’s season. At BEST Landscaping, this time of year is more than just a busy season; it’s a reminder of the relationships we’ve nurtured over time – with our clients, our team, and the landscapes we’ve helped bring to life.
In the world of professional landscaping services, retention is everything!
According to Harvard Business Review, increasing customer retention rates by just 5% can boost profits by 25% to 95%. In landscaping, where trust, consistency, and deep knowledge of a client’s space are key, long-term relationships are not just beneficial, they’re absolutely essential.
Client Retention in Garden Design and Maintenance
Over the years, we’ve had the privilege of working with clients who have moved homes, changed cities, or expanded their properties and each time, they’ve called on BEST Landscaping to bring their new spaces to life. That kind of loyalty doesn’t happen by accident; it’s built on reliability, attention to detail, and a shared vision for beautiful, functional outdoor spaces.
One client, originally from Welgedacht Estate in Durbanville, built a holiday home in Yzerfontein. When it came time to landscaping the new property, they didn’t hesitate to call BEST Landscaping. “BEST knew our style, our needs, and how to make our garden feel like home again,” they shared.
Another long-standing client, Joanne, first engaged BEST in 2011 in Durbanville. Over the years, a close and personal relationship developed, one that extended to her family and multiple other properties. In 2013, she entrusted us with the landscape revamp of her De Zalze garden in Stellenbosch. In 2019, she invited us to design her garden at Paradise Beach in Mykonos, Langebaan, and more recently, we were honoured to re-design her De Zalze garden again following major renovations to her home.
These stories reflect the depth of trust and continuity we strive for, designing with deeper insight, maintaining with greater care, and evolving gardens in step with our clients’ life stages.
The BEST Team That Grows With Us
Client retention is only possible because of another kind of loyalty, the kind that lives within our team. From day one, we’ve believed that investing in our people is the best way to invest in our business. Take Bongani, for example. He’s been with BEST Landscaping since the very first day.
Over the years, he’s grown from a junior team member into a respected leader, mentoring new staff and managing complex projects with confidence and care. His journey mirrors that of many on our team, individuals who have grown in skill, responsibility, and pride in their work.
We’ve also had the pleasure of hosting a steady stream of interns from France over the years. These young professionals bring fresh perspectives and enthusiasm to our work, and when they return home, we know we’ve gained friends for life. Their time with us not only enriches our team but also strengthens our global connections, a reminder that the spirit of landscaping transcends borders.
In an industry often marked by high turnover, we’re proud to have a team that stays, grows, and thrives with us. According to Gallup, businesses with high employee engagement see 21% higher profitability. For us, that engagement translates into gardens that are not only well-designed but deeply cared for.
From Garden Design to Ongoing Maintenance
At BEST Landscaping, we don’t just design and build gardens, we maintain them.
A growing garden takes time and care to reach its full potential, and our commitment to ongoing maintenance ensures that the original landscaping vision is fully realised.
This approach means we retain our clients well beyond the initial project phase. By offering garden maintenance services in Cape Town and surrounding areas, we build long-term relationships and ensure that each garden continues to thrive. It’s a model that supports steady growth in our customer base and reflects our belief that landscaping is a journey, not a one-time event.
A Season of Renewal
As we officially step into Spring, the landscaper’s season of renewal, we’re reminded that gardens, like relationships, flourish with consistent care. Whether it’s a long-time client preparing their garden for summer or a new homeowner dreaming of their first outdoor space, we approach each project with the same commitment to excellence and connection.
This season, we invite you to think about the spaces you love and the people who help you care for them. Whether you’re a homeowner, a business owner, or simply someone who appreciates a welltended garden, know that at BEST Landscaping, we’re in it for the long haul… with you, and for you!
Because in the end, the best gardens, like the best relationships, are rooted in trust, nurtured over time, and always ready to bloom again.
Let’s Grow Together
As Spring breathes new life into our gardens, it’s also the perfect time to refresh your outdoor spaces. Whether at home or at work. At BEST Landscaping, we’re ready to partner with you to create, maintain, and evolve gardens that reflect your lifestyle, your brand, and your love for nature.
If you’re planning a garden revamp, need seasonal maintenance, or simply want to explore ideas for your property, reach out to us today. Let’s plant the seeds for a lasting relationship, one rooted in trust, care, and a shared passion for beautiful spaces.
Call or email us to book a consultation or refer a friend:
072 567 9775 | julian@bestlandscaping.co.za
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Because when it comes to gardens, and the people who care for them, the best things grow with time.
